This website is operated by Suzoo's Wool Works at The Sheepwalk. Throughout the site, the terms “we”, “us” and “our” refer to LSuzoo's Wool Works at The Sheepwalk. Suzoo's Wool Works at The Sheepwalk offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Godaddy. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
All the information on The Sheepwalk's online shop website is accurate to the best of our knowledge. However, we cannot guarantee that all product descriptions are current and error free. We will correct errors as soon as they are brought to our attention. Colour names and swatches are for your convenience only. Because of the difference in which computer screens display colours, the colour that you see may not match the actual colour of the yarn.
Cancellation of an order
You have the right to cancel your order any time up and including fourteen days after delivery.
If a product you have ordered is not as described, you may cancel your order and return the goods to us in an unused re-saleable condition for a refund. We do not accept returns of any yarns, fabric or fibers that are discontinued or have been bought on sale. There are no returns on fabric that has been washed by the customer. We state clearly when a fabric requires washing before use.
For a full refund, you must contact us in writing via email: firstname.lastname@example.org, but not by telephone, within 14 days, and goods must be returned within 30 days from delivery unopened and in a re-saleable condition.
Several types of goods are exempt from being eligible for return:
We cannot be liable for returned goods which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the items for their value.
A credit will appear on your credit or debit card within 14 days of our receipt of the goods. If you have paid through PayPal we will do a PayPal refund.
What if you receive damaged goods?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Provided you notify us within 14 days of the receipt of the goods, we will happily reimburse any delivery costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost to you.
Please include a description of the damage along with your details requested below (see 2.3 How to return goods to loop”). Failing such notice, the goods shall be deemed to be in accordance with these terms and conditions and you will be deemed to have accepted the goods and to be liable to pay for all and any charges therefore.
How to return goods to The Sheepwalk
Goods returned to the shop must be accompanied by a copy of the original receipt, order number, customer’s email address, phone number and delivery address. All goods should be sent via recorded delivery, and must be insured for the full value of the contents. We cannot be responsible for lost or uninsured packages.
When advising us of cancellation of an order, or that you received damaged goods, please email email@example.com, or write to the return address below. Send all returned goods to:
The Sheepwalk Ranch
PO Box 3338 (USPS)
5305 Hwy 173 North (UPS)
Bandera, TX 78003
(949) 400-4225 cel
Canceling by Suzoo's/The Sheepwalk
We reserve the right to cancel the contract between us if:
(a) we have insufficient stock to deliver the goods you have ordered
(b) we do not deliver to your area
(c) one or more goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel the contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.